Privacy Policy

We collect information that helps us serve you and keep your vehicle running right. This may include:

• Contact information — name, phone number, email address, and mailing address so we can reach you about your appointment, estimate, or repair.
• Vehicle information — year, make, model, VIN, mileage, and service history so our technicians can diagnose and repair your vehicle accurately.
• Service records — photos, inspection notes, estimates, approved scopes of work, and invoices related to repairs we perform.
• Payment information — payment card details and billing address when you pay through our customer portal or in-shop. We do not store full card numbers on our servers; payment processing is handled by a PCI-compliant payment provider.
• Website usage — pages visited, device type, browser, and approximate location so we can improve our site and understand how customers find us.

We use the information we collect to:

• Schedule appointments and send reminders
• Diagnose, repair, and document work on your vehicle
• Send estimates, photos, and digital approval requests
• Process payments and maintain billing records
• Respond to questions and provide customer support
• Improve our website, services, and customer experience
• Comply with legal and warranty obligations

We do not sell your personal information to third parties for marketing purposes.

We share information only with service providers and partners who help us run the shop and website. Examples include:

• Payment processors to charge your card securely
• Customer relationship and messaging tools to send texts and emails
• Website hosting and analytics providers to keep our site running and improving
• Parts suppliers and warranty administrators when needed for a repair

We may also share information when required by law, to protect our rights, or with your explicit permission.

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. You can control or disable cookies through your browser settings. Some site features may not work properly if cookies are disabled.

We keep your information for as long as needed to provide service, maintain records for warranties and accounting, and comply with legal requirements. When information is no longer needed, we securely delete or anonymize it.

You can:

• Update your contact or vehicle information in the customer portal
• Opt out of marketing emails by clicking the unsubscribe link
• Request a copy of or deletion of your personal information by contacting us
• Disable cookies through your browser settings

We use reasonable administrative, technical, and physical safeguards to protect your information. This includes secure connections, access controls, and encryption where appropriate. No system is 100% secure, so we encourage you to keep your customer portal password confidential.

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your information, please reach out: